Refund & Cancellation Policy

Draft — review the highlighted items before launch.

Last updated: TO CONFIRM: date

Changing your design

• You can edit the text, font and colour of your order within 2 hours of payment, as long as printing has not started, from the Track order page.
• Product, quantity and price cannot be changed online. WhatsApp us for other changes.

Cancellations

• You can request cancellation within 24 hours of payment from the Track order page, or by WhatsApp/email with your order ID.
• Once printing has started, orders cannot be cancelled because each item is personalised.
• Approved cancellations are refunded in fullTO CONFIRM: confirm: including design-help add-on?.

Returns

Because every item is made to order with your text, we do not accept returns for change of mind or spelling entered incorrectly by the customer.

Damaged, defective or wrong items

• Contact us within 7 days of delivery with your order ID and clear photos of the item and packaging.
• If the item arrived damaged or does not match your order, we will TO CONFIRM: reprint / refund — your choice at no extra cost.

Refunds

• Approved refunds are made to the original payment method via Razorpay within TO CONFIRM: e.g. 5–7 working days.
• Shipping is free, so there is nothing to refund on shipping.

Contact

hello@tinbella.com · +91 8829090980